Rehla User ManualHandling refunds
Processing refunds for cancelled or modified reservations
Handling refunds
When a reservation status is Refund Pending, it means you owe money back to the client.
Calculating refunds
The system automatically calculates the refund amount:
Refund Due = (Total Amount Paid) - (Cancellation Fee)
Processing the refund
Refunds are often processed manually to give you control over cash flow.
Return the money: Send the funds via your preferred method (Bank Transfer, Cash, Reversing the card charge).
Record the action:
- Go to Reservation Details > Payments.
- Click + Add Payment.
- Select Refund as the type (or enter a negative amount if that's how your system logs it, or check the specific "Refund" button).
- Enter the amount you returned.
- Save.
Once the full "Refund Due" amount is recorded, the status will update to Refund Complete.
Partial refunds
You can return money in installments. If you pay back only half today, the status will be Refund Partial, serving as a reminder that you still owe the rest.