FAQAnswers to common questionsCommon questions and troubleshooting tips for the platform. Security & Access I lost my National ID Vault password. Can you reset it?Why can't my employee see the Finance or National ID tab?Can I delete an employee account? Finance & Payments Why is my balance showing as 'Held'?How long do withdrawals take?Why was my withdrawal rejected? Trips & Reservations Can I edit a trip after people have booked it?How do I refund a client? Technical Support The dashboard is slow or not loading.How do I report a bug?National ID vaultUnderstanding the secure document vault
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